Incidents can be linked to problems and change requests, as well as existing IT assets. With these integrations, Web Help Desk can import data from and export data to your other platforms to help create more informative tickets, empowering organizations to quickly handle problems across their network infrastructures. Learn about the benefits of combining WHD + Dameware in our Help Desk Essentials Pack. WHD ITIL software can also be integrated with Dameware ® Remote Support, allowing IT administrators and ITIL help desk technicians to launch remote sessions from service requests. WHD is built to complement other monitoring and management tools with its ability to sync data, like asset inventory information, between SolarWinds network management software, SolarWinds system management software, and third-party tools. Working on a fully integrated system makes it easier to automatically address issues, communicate between various ITIL tools, and fix many critical application faults directly within help desk tickets. Service management in ITIL works best when it can be seamlessly integrated with existing ITIL-based software.
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